Know your rights
A consumer’s guide to navigating state law as provided by the Department of Insurance.
North Carolina
Any complaints that you have against an adjuster or appraiser may be submitted by email to the Agent Services Division at ASD@ncdoi.gov. A complaint file will be set up, and someone from the Department will be in contact with you for further investigation of the complaint.
If the complaints involve multiple insureds or claimants, please submit these separately.
North Carolina Insurance Rules
New N.C. insurance rules for auto damage appraisers define ‘disinterested,’ ethical standards – Repairer Driven News
South Carolina
Any complaints that you have against an adjuster or appraiser may be submitted here. A complaint file will be set up, and someone from the Department will be in contact with you for further investigation of the complaint.
If the complaints involve multiple insureds or claimants, please submit these separately.
Don’t be steered by Your Insurance Company
Insurance companies often tell you that you have to go to a certain shop, but
IT’S YOUR CHOICE AND THAT’S THE LAW.
The insurance company may recommend a repair shop; however, you have the right to select the repair shop of your choosing. The amount determined by the insurer to be payable under the policy, will be paid regardless of whether or not you use the recommended repair service. No insurance company shall require the use of after-market parts unless the part is equal to the original part in terms of fit, quality, performance and warranty. Any modifications made necessary because of the use of after-market parts shall be included in the estimates. -NC Consumer Guide
