Collision P.R.E.P. – Class Schedule and Information
8:30am – 10:00am | Be Extraordinary!
Presented by: Mike Anderson, Collision Advice
In today’s collision repair industry, it is no longer enough to just be average. You have to be extraordinary! You have to be extraordinary and deliver, not just great customer service, but an extraordinary customer experience. You must be extraordinary and build a culture where people want to be a part of your organization, to put in the effort and to deliver extraordinary quality. You have to be extraordinary in your researching of OE repair procedures, so that you are delivering a verifiable, safe and proper repair. You have to be extraordinary by staying abreast of the new developments in the collision repair industry, including changes to OE certification programs, new technologies in vehicles, and new trends affecting repairers. Remember, being average is just as close to the bottom as it is to the top. So be extraordinary!
11:00am – 12:30pm | Preparing your Shop for Electric Vehicles: Repair Strategies and Vehicle Management [PANEL DISCUSSION]
With the “electric vehicle revolution” firmly underway, many shops are having to reassess their processes and procedures when it comes to both the repair and storage of these rolling batteries. With panelists ranging from all-electric manufacturers to longstanding OE’s putting new EV’s on the market, this discussion will break down considerations repair facilities should make prior to, during and post-repair when it comes to supporting their EV customer vehicles.
2:00pm – 3:00pm | Option 1 Properly Identifying Labor Types and Rates
Presented by: John Shoemaker, BASF
Discussion on how to identify skillsets required to perform repairs on today’s vehicles along with labor types and labor rates to coincide with costs associated with those skillsets. Understanding that a labor rate should be developed based on costs. There are multiple skillsets required to repair today’s vehicles other than body & paint. Attendees will take away: How having an equitable labor rate will allow a shop to train and retain their technicians.
2:00pm – 3:00pm | Option 2 How to Open and Operate a Successful ADAS Services and Calibration Business
Presented by: Frank M. Terlep, VP ADAS Services, OPUS IVS
In 2023 there will almost be 100 MILLION ADAS equipped vehicle on North America’s roads and more than 4.2 MILLION of these vehicles will need some type of ADAS services or calibration. In this session attendees will be presented with the opportunities, challenges, sales, marketing and operational requirements to open and operate a successful and profitable ADAS service and calibration business or division. By attending this session attendees will work through 16 different modules beginning with their… Exiting market position and S.W.O.T, Facility and equipment requirements, The ADAS and Calibration 7 Moments of Truth, ADAS service and calibration workflows, Sales and Marketing SOP’s, Service request and scheduling best practices, Recommended documentation, Performance metrics and KPI’s, More…
4:30pm – 5:30pm | Option 1 Repair Planning Resources: Write Your Strongest Sheet
Presented by: Danny Gredinberg, the DEG
Capture dollars using inexpensive and FREE resources to maximize every repair that goes through your shop. Did you miss it? Let’s BOT It. Is it Included? Let’s DEG it! Danny Gredinberg – from the industry’s leading FREE resource Database Enhancement Gateway – will go over ways the SCRS’ Blueprint Optimization Tool can help capture missing dollars and support your charges with Information straight from the DEG.
4:30pm – 5:30pm | Option 2 Keeping ADAS Calibrations in House
Presented by: Josh McFarlin, Executive VP of Operations, AirPro Diagnostics
In this Collision P.R.E.P. session you will learn how you can make more profit and maintain better control of your cycle time by keeping ADAS calibrations in house. From radar recalibrations after a bumper repair to cost effective static and dynamic calibration solutions. We will discuss the pros, cons, and cost considerations for multiple approaches. Attendees will walk away with: The types of ADAS calibrations, Options for doing some (or all) of them in house, Cost considerations associated with those options.
8:30am – 9:30am | Option 1 From an Auditors’ Perspective, where Repairers are Hitting and Missing the Objectives
Presented by: Dennis Smoyer and Rick Miller, Wadsworth International / Subaru and Jaguar Land Rover
It’s not enough to have trained technicians with access to repair procedures and tooling without validation to ensure a consistent quality result. The Repair Quality Assessment (RQA) process encompasses all aspects from vehicle arrival, administration, discovery, through validated in-process quality systems to effectively manage the repair, utilizing tools provided by the vehicle manufacturer.
8:30am – 9:30am | Option 2 Organization and process = profitability.
Presented by: Mark Olson, VECO Experts
This presentation is an interactive hands-on class. Each participant will have an opportunity to see first-hand (through hands on exercise) the power of process and organization. In these challenging times of the supply chain, employee productivity – having a process that is simple and effective is the key to success. Many younger people jump into our organizations that are run by Boomers or Gen X’ers and it drives them crazy how business is done in the old model. Millennials and to a certain extent (the new breed of technicians) Gen Z have a very hard time fitting into how business is done by Boomers and Gen X. This course will clearly show the participants the holes in how the old model does things and how the new model will do things. We will take participants from each generation and show how the simple hands on task is approached differently and how and why conflicts arise – and how to develop systems to have it work for all.
The future of each shop is dependent on having Millennials and Gen X be able to blend into the business model. The shops that adapt to this will survive and thrive. This presentation will touch on process and organization of: Parts (Mirror match, check in and check in), Get it right from the start and slow down to hurry up; Blueprinting; Quality of production; Timeliness of repairs; and, Differences in Generations and how they approach business and what to do about the differences.
11:00am – 12:30pm | Repairer to Repairer: Open Discussions on Shop Trends and more! [PANEL DISCUSSION]
This panel discussion will be an open dialogue between local- and nationally-recognized repairers, sharing viewpoints on repairability, revolutions, insurance relations, best practices, vehicle advancements and more. Repairers have mutual hurdles in the areas of recruiting, efficiency, repair procedures and other components of their business. These panelists have overcome many obstacles that many others still face today. This is a great opportunity to join in the conversation and have your voice heard too!
2:00pm – 3:30pm | Repairer to Repairer: Stop Estimating and Start Repair Planning
Presented by: Michael Bradshaw, Vice President – K & M Collision; Secretary – Society of Collision Repair Specialists
Attendees will see the process step by step of an OEM compliant repair, detailing the processes and documentation utilized to capture all of those operations accurately within a repair blueprint. Attendees will take away with: Identifying required repairs, Repair documentation best practices, Utilization of OEM repair information, Utilization of readily available industry resources for identifying and capturing non-included operations, The differences between an estimate and a thorough repair blueprint, How crucial the blueprinting process is to proper repairs, shop efficiency and overall profitability.