Schedule & Speakers
June 23, 2022
8:00 AM – 4 PM
Collision Hub Event
Thursday June 23rd
Collision Hub Training Day
Total Loss Process and Employee Pay Plans
8:00 to 8:30 Breakfast
9:00 to 10:00 Property Law and Insurance Policies
10:00 to 10:30 Break
10:30 to Noon Total Loss Handling Best Practices and Fees
Noon to 1:00 Lunch
1:00 to 2:00 Legal Conditions (Replevin and Abandonment)
2:00 to 2:15 Break
2:15 to 4:00 Employee Pay Plans: Breaking Traditions
4:00 to 4:30 Open Q&A
June 24, 2022
8:00 AM – 11 PM
Assured Performance presents Mike Anderson (Collision Advice)
Friday June 24th Classroom B+C 8-11
Change the Way We Compete.
This Assured Performance class presented by Mike Anderson of Collision Advice will share with attendees how to change the way they compete. The rules of the game have changed, and shops need to change the way they compete. Topics covered will be Voice Activated Searches, OEM Certifications, when accidents occur, having a digital presence 24/7/365 and so much more. In addition, Mike will share state specific KPI’s in regard to average body, frame, paint and mechanical labor hours per state.
Rachel James (Northwestern Mutual)
Friday June 24th Classroom C 1-230pm
Planning for the Future of your Collision Shop
In this session review commonly overlooked options to secure the future of your collision shop. From operating agreements and retaining key people to planning for your future exit. This session will cover hot planning topics in the industry.
Michael Bradshaw (VP K&M Collision & Treasurer of SCRS)
Friday June 24th Classroom A 1-230pm
Agreeing to Disagree
Antitrust and legal disclaimer, What is a personal automobile policy? What is indemnification? What is a/the right-to-appraisal? Repair vs. Replace: Actual Cash Value and Amount of Loss. Are all personal automobile policies the same? The right-to-appraisal process. When can this provision be utilized? How do you invoke this provision? Who should the consumer hire and how can they find appraisers? What are the steps/procedures in a right-to-appraisal? How long does this process take? How can this provision benefit and hurt the collision repair industry?
3:00 PM – 3:45PM
Alex Whitit (Intrepid Direct)
Friday June 24th Classroom B 3-3:45pm
Insuring your business: ins and outs of collision shop insurance. We will review key areas and coverage, point out common gaps, and discuss recent changes in insurance and the industry and how they might impact your business insurance policy.
3:00 PM – 5:00 PM
Richard & Sam Valenzuela – National Autobody Research
Friday June 24th Classroom C 3-5pm
Using BillableGenie to get paid for more procedures at better rates
As the industry’s first searchable database of actual repair data from insurer written and paid estimates, BillableGenie is the industry’s new, disruptive technology to help level the playing field for payment of not-included procedures. NABR will demo BillableGenie to show how shops can use it to get paid for more of their work, and at better rates.
6:00 PM – 8:00 PM
Kristen Felder (Collision Hub)
Friday June 24th Classroom 6-8pm
Shut Up! Consumer Communication and Sales
Have you ever had a conversation with a customer in which you thought you had been perfectly clear, only to have it blow up? Ever wonder why insurers seem to gain the instant trust of your customers?
In this class, we’ll discuss the communication training taught to adjusters by the nations leading automobile insurers. Cover the latest data from the consumer index report and how Consumer and Behavioral psychologists create proven strategies for winning conversations. We’ll break down the skills and techniques all customer-facing employees must have to be successful.
What you write is irrelevant, what you collect is everything.
June 25, 2022
9:00 AM – 11:00 AM
Dave Luehr (Elite Body Shop Solutions)
Saturday June 25th Classroom C 9-11am
Elite Body Shop Solutions presents…
Becoming the Employer of Choice in Your Market
(Supercharge your business and attract the best employees.)
Featuring Dave Luehr – small business educator, coach, author, and professionally trained speaker.
During “Becoming the Employer of Choice in Your Market”, Dave Luehr will treat the audience to an entertaining, eye opening, and informative presentation about why most businesses cannot seem to find and retain top talent and what a small number of outliers are doing differently to solve the problem.
Dave Luehr has discovered there are practical, learnable skills that any service-based business can use to build a “magnetic business model” that attracts and keeps top talent so they can outperform any competitors.
- Creating a fun, family-like environment that is highly productive
- How to get younger generation workers motivated and excited about working for you
- Marketing strategies great businesses use to find top talent
- How to lead others so they don’t want to leave you
- Plus, so much more!
9:00 AM – 11:00 AM
Mark Olson (Veco Experts)
Saturday June 25th Classroom A 9-11am
OEM Certification – Is it right for you?
What is the benefit of certification programs (it may surprise you- it all depends on you).
Which ones should you be on? We will cover how to methodically approach each one to maximize the cars to the door.
What does it cost and can you get the proper ROI out of it? Requirements of the programs – some require only equipment, some require equipment and quality, some require equipment, Quality and OEM training. Many are changing and the bar is getting raised – a glimpse into what the future holds for OEM Certification. Quality check points and file check points (basically VECO 10 point and “Bullet Proof File” light).
2:15 PM – 3:00 PM
Saturday June 25th Classroom A 215-3pm
Extreme Confidence – Who, What, When, Why & How for Collision Repairers
2:00 PM – 3:30 PM
Bruce Schronce (Stronglead )
Saturday June 25th Classroom C 2-330pm
RAISING THE LID – INCREASING YOUR LEADERSHIP CAPACITY
You’ve spent a great deal of time, money, and energy developing the competencies of your business but are you developing yourself as a leader? If you’re like most leaders the answer is “no”. And “everything rises and falls on leadership”. This is a 2-hour session focused on the significance of growing your leadership capacity and how to do it. The goal is that you spend more time enjoying your business and less time being consumed by it.
4:00 PM – 6:00 PM
Final Event June 25th 4:00 pm – 6:00 pm Grand Salon A+B
Open Question Panel Q&A (Open Mic)
Mike Anderson (Collision Advice), Mark Olson (Veco Experts), Kristin Felder (Collision Hub)
Moderated by Kyle Bradshaw
Ask the panel ANYTHING that you want. This event will be closed off to anyone who is not a shop. News Press will be excluded as well. No cameras or recorders. Safe place to ask those dying questions that you never get a straight answer too. Antitrust is always observed.